Contact Centre

TSG Building Services look after the boiler, electrical servicing, maintenance and breakdown cover of over 70,000 properties. We employ 30 experienced call handlers all based in the UK who are all trained to give key customer advise, dealing with emergency and priority jobs. Our innovative call handling and call monitoring IT systems allows our Contact Centre to handle over 127,000 enquires calls efficiently and book jobs with our SMART job allocation system for multi-workstream projects/contracts.

TSG are open 24 hours a day for 365 days of the year to ensure our clients customer receive a high-quality service and most importantly feel valued throughout their customer journey. All of our vehicles are installed with the latest tracking technology enabling us to find the nearest available engineer to deal with each breakdown or emergency as quickly and effectively whilst also reducing our carbon footprint.

Here at TSG we pride ourselves in communication, that is effective, practical and of a high standard and is in line with the newest technologies to ensure our clients customers are kept up to date at all times.

Our housing management system integrations for Social Housing Client, and our SMART service delivery processes, such as our 72-hour text message reminder of appointments and geo-location services, allows us to inform the customer of our appointment confirmations and engineer’s estimated time of arrival. The Contact Centre

Our Operational Management and Administration utilises a bespoke Gas Safe Compliant Service Management system to book services and manage the quality of LGSR certificates. This has enabled us to achieve 99.7% CP12 LGSR compliance across all the properties we cover.

Our Contact Centre and Engineers are at the heart of TSG our day to day business and we pride ourselves in our four core values and by striving for excellence through continual upskilling and routine training of all our workers.

In addition, we drive the customer satisfaction and enhance our reputation by building on our family run business ethics that emphasise our attention to detail, customer relations and customer care which, as a result ensures that we provide a great service.

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TSG has been a partnering contractor with A2 Dominion for the past 12 years. During this period, they have successfully delivered Decent Homes Programmes, boiler replacements and gas servicing and maintenance. I would have no hesitation in recommending their services.

A2 Dominion

just a few of our Clients

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